Technical Writing and Editing

4R Services provides a complete service, from project management to production to meet the documentation and information service needs of companies. We believe in high quality presentation at cost effective prices for today's market.

One of the major challenges is for companies to provide information to customers in the best-fit format, both to keep up with industry changes and meet the needs of usability. We understand this need, and provide methods to create and maintain documentation that can be easily converted to any required format. Whether you want to print bound manuals, produce CDs or publish on the Web, 4R Services can adapt the source documentation quickly.

Industries that we have produced technical documents include factory automation, wafer and disk processing, application software and client/server software, to name a few.

How We Do It

Assess Needs

We take some time up front to understand the requirements of your project and create a thorough proposal. We consider your audience and cost requirements and propose formats to meet your needs. This ranges from custom packages to mass-produced manuals to Web publishing.

Create Plans

The plan shows timeline and dependencies. This is tuned to your needs, and clearly shows the critical milestones in the project. We work from this schedule.

Implement Documentation

We understand the documentation process. It is not simply sitting at a computer and writing. Gathering information and having it reviewed is just as important as putting it into words. We use time with your engineers effectively, without impacting their schedules for meeting their deadlines.

Final Production

You want your cost of production to be low and still meet the needs of your customers. Although many companies are moving their documentation completely online, you probably still have a need for some form of printed material. We balance the cost with the requirement, recommending the best-suited production methods for the job. We can take the project all the way through completion, ensuring that the final copies are delivered to you.

Flexibility

If you have existing documentation specialists, we can work with them. Or, if you require an entire team to provide a start to finish product, we can do that, too. Maybe you need editing services, or to quickly convert documents from one format to another (such as print to online). We have the experience and knowledge to help you in all areas of documentation.

Tools

FrameMaker

Microsoft Word

Windows online help development tools

HTML editors

Adobe Photoshop

Visio

Formats

Manuals designed for:

Operators

Programmers

End users

System administrators

Tutorials

Online help

Internet publishing

Multimedia presentations

Training materials

CD ROM

Graphic conversion

Single source documentation

Software Environments/Languages

Windows NT/2000/XP

UNIX

SQL

C++